Terms of Service

1. Acceptance of terms

These Terms constitute a legally binding agreement between you (or the organization you represent, "Customer") and RKey Solutions, LLC ("we", "us", or "our"). By clicking "Sign up", accessing, or using the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy.

2. Description of service

SuppliersPulse is a web-based software-as-a-service (SaaS) application that helps manufacturing procurement teams track supplier lead times, receive automated delivery alerts, and generate AI-assisted supplier communications.

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Accounts and registration

You must provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

You must notify us immediately at legal@rkeysolutions.com if you suspect unauthorized access to your account. We are not liable for any losses arising from unauthorized use of your account.

One account per organization. You may not share account credentials across multiple organizations or resell access to the Service.

4. Free trial

We offer a 14-day free trial with no credit card required. At the end of the trial period, you must select a paid plan to continue using the Service. Your data is retained for 90 days after trial expiration before permanent deletion, giving you time to re-subscribe.

5. Billing and payment

Paid plans are billed monthly in advance. All prices are in US dollars. Payment is processed by Stripe. By subscribing, you authorize us to charge your payment method on a recurring basis until you cancel.

Cancellation. You may cancel your subscription at any time through the billing portal in your Settings page. Cancellation takes effect at the end of the current billing period. We do not provide refunds for partial billing periods.

Money-back guarantee. If you are not satisfied within the first 30 days of your first paid subscription, contact us at legal@rkeysolutions.com for a full refund.

Price changes. We will provide at least 30 days notice before increasing subscription prices. Continued use after the notice period constitutes acceptance of the new pricing.

6. Acceptable use

You agree not to use the Service to:

• Violate any applicable law or regulation
• Upload or transmit malware, viruses, or malicious code
• Attempt to gain unauthorized access to any system or network
• Scrape, crawl, or extract data from the Service by automated means
• Reverse engineer, decompile, or disassemble the Service
• Resell or sublicense access to the Service without our written consent
• Use the Service to store or process data in violation of any third party's rights
• Interfere with the integrity or performance of the Service

We reserve the right to suspend or terminate accounts that violate these terms without prior notice.

7. Your data

You retain full ownership of all data you upload or create within the Service ("Customer Data"). We do not claim any intellectual property rights over your Customer Data.

You grant us a limited, non-exclusive license to store, process, and transmit your Customer Data solely for the purpose of providing the Service. We will not use your Customer Data for any other purpose without your explicit consent.

You are responsible for ensuring that your use of the Service and the data you upload complies with all applicable laws, including data protection laws. You warrant that you have the right to upload all Customer Data to the Service.

8. AI-generated content

The Service includes an AI-powered email drafting feature. AI-generated drafts are provided as suggestions only. You are solely responsible for reviewing, editing, and sending any communications generated by the Service. We make no warranties regarding the accuracy, appropriateness, or fitness of AI-generated content for any purpose.

9. Intellectual property

The Service, including its design, code, trademarks, and content (excluding Customer Data), is owned by SuppliersPulse and protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand elements without our prior written consent.

10. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SUPPLIERSPULSE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless SuppliersPulse and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Governing law

These Terms are governed by the laws of the United States and the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through binding arbitration in accordance with the American Arbitration Association rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

15. Changes to these terms

We may modify these Terms at any time. We will provide at least 14 days notice by email before material changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription before the effective date.

16. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your access immediately if you violate these Terms. Upon termination, your right to use the Service ceases immediately. Sections 7, 9, 11, 12, 13, and 14 survive termination.

17. Contact

Questions about these Terms? Contact us at legal@rkeysolutions.com.